Testimonials
WHO THEY ARE AND WHAT THE CHALLENGE WAS....
First National Real Estate is one of New Zealand's largest real estate groups. With offices nationwide customers are in the unique position of working with a local real estate agent with local property knowledge, combined with the support that a national real estate network can provide. A national support network means it’s imperative for First National Head Office to have an economical way to communicate with other offices - Head Office also have a number of remote staff in other cities which need to be part of their internal phone system.
WHAT THEY SAY ABOUT US
"The advantage that ITtelenet have afforded our group is firstly, instant, low cost communication one on one. However, of greater importance has been the addition of the Teleconference “Room” our members can now access in vast numbers or small groups…for large scale training, small working parties and sub committees, the advantages are unique and totally compelling. In a market where every advantage is critical, we cannot think of anything else we have established in the past several years that has carried our group forward in such large strides.”
John Stewart
General Manager NZ
WHAT THEY USE
- Asterisk IP-PABX with remote extensions in different cities.
- Remote IP Phones in nationwide offices for free conference calling.
- ITtelenet SIP Trunks with auto failover to regular lines.
- Softphones and USB phones for connectivity from roaming laptops.
- Backup internet connection plus failover to regular lines to ensure no downtime.
- With ITtelenet we have a single vendor for IP phone equipment and IP calling.
- IP phone handsets at nationwide offices mean free conference calling and free communications back to Head Office.
- Fast response times for anything we need.
http://www.firstnational.co.nz/
WHO THEY ARE AND WHAT THE CHALLENGE WAS....
Geeks on Wheels operate a mobile computer repair and support service throughout New Zealand. They travel to homes & businesses to fix troublesome computers and help solve computer problems. Their services includes technical help, internet & email set up, wireless networks, virus & spyware elimination and as well as a wealth of other PC services. Geeks on Wheels have a very busy call centre answering 100’s of calls a day. Accurate reporting on incoming calls as well as real time monitoring is crucial to GOW who pride themselves on their high level of customer service. They needed a new phone system that would cost effectively deliver a range of essential features necessary to help them expand quickly as they are currently in a phase of explosive growth.
WHAT THEY SAY ABOUT US
"ITtelenet have provided us with an awesome phone system that lets us monitor our calls minute by minute. We can immediately see when customer wait times are getting too high and join additional agents to the call queue to answer calls. Inbound calls from our support techs are immediately prioritised so we can deal with urgent queries quickly. The new phone system is definitely what we were after and ITtelenet has made sure that our upgrade to the new system has been as trouble free as possible and has always been very responsive to our needs.”
Matthew Carr-Gomm
General Manager
WHAT THEY USE
- Asterisk IP-PABX with Call Queuing, Call Recording and unlimited extensions.
- QueueMetrics real time call monitoring & reporting
- ITtelenet SIP Trunks with auto failover to regular lines
- Cellular Trunking unit for free cell phone calls from the office to GOW techs.
- ITtelenet were our single vendor for Phone System, Call Monitoring Software and SIP Trunks. They gave us good advice, great service and it all worked!
- Agents can be located anywhere in the country and still answer our 800 calls without additional toll free charges.
- Call monitoring & reporting is exactly what we needed.
- Phone system is easily expandable as we grow.
- Superb quality of calls through the ITtelenet network.
- ITtelenet’s attention to detail in preparing its proposal to us, along with great after sales service and ongoing support which is incredibly responsive and conscientious to our business needs
World Aviation Systems Inc
WHO THEY ARE AND WHAT THE CHALLENGE WAS....
World Aviation Systems Inc is the leader in providing top-level flight crewmember professionals throughout the world to major airlines.
The challenge was to enable World Aviation executives to remain contactable via their Las Vegas headquarters no matter where in the world they may be located. Executives are stationed as far away as China and Japan and it’s essential for pilots and airlines to be able to reach these executives on their Las Vegas extension numbers. Cost effective worldwide communication is equally essential. .
WHAT THEY SAY ABOUT US
"We have been extremely impressed by the Ittelenet PABX service. It’s brilliant being able to unplug my phone from our Las Vegas office, fly to China, plug the phone in there and have all my calls immediately reach me. We have greater flexibility, decreased costs and increased revenues."
Steven Turner
President & CEO
WHAT THEY USE
International Phone Numbers in China, USA, Hong Kong and Japan.
Global PABX. with messages in both English and Chinese
Greatly discounted calling rates when calling worldwide.
WHAT THEY LIKED ABOUT ITTELENET
- International Phone Numbers ring worldwide without per minute charges
- Global PABX allows executives to be located anywhere worldwide.
- China phone numbers ring directly into Chinese message prompts.
Oceania Development Group
WHO THEY ARE AND WHAT THE CHALLENGE WAS....
Founded in 1993, Oceania Development Group (www.oceaniadevelopment.com) has developed as a specialist operator in the field of migration, recruitment, international relocation, publishing and professional consulting. Today, Oceania owns one of the world’s largest officially-recognised visa agencies handling skills and business immigration to the UK, USA, Australia, New Zealand and Canada. Oceania is widely respected as the undisputed market leader. The Migration Bureau is one of Oceania’s specialist business arms and is one of the largest and longest-established, private immigration consulting groups. With an Audited success rate of 98.5% and employment experts worldwide they offer the convenience of a complete "one-stop" migration service. Their migrationnews (www.migrationnews.com) publication is now a leading resource for migrants considering relocating to Australia, New Zealand, Canada or the United Kingdom..
The challenge was to enable the Migration Bureau/Oceania Development Group offices to have a cost effective method of keeping in touch with all their customers as well as cost effective inter-office communication. With so many consultants worldwide and hundreds of customers it is essential for the Migration Bureau to have cost-effective international communications.
WHAT THEY SAY ABOUT US
"ITtelenet have given us excellent service and are always very responsive to our needs. The majority of our migration agents now have free communications between themselves and our offices. Customers ringing into our UK office have the option to speak to someone in our New Zealand office and the international transfer costs us nothing. We have expanded our presence with phone numbers in USA, Hong Kong & South Africa”
Vicky Kufeldt CMgr MCMI
Operations Manager
WHAT THEY USE
International Phone Numbers in Poland, Belgium, USA, Hong Kong and South Africa
Global PABX. with greetings in German & English, call queuing, call recording & voicemail-to-email.
SIP Trunks into LG PABX
Greatly discounted calling rates when calling worldwide.
WHAT THEY LIKED ABOUT ITTELENET
- Customers can call our UK number & choose to be transferred to New Zealand without cost to us.
- Agents can be located anywhere and still be part of our internal phone system.
- Free calling between worldwide extensions and offices.
- ITtelenet is able to be our phone provider in multiple countries.
www.migrationnews.com www.oceaniadevelopment.com
www.migrationbureau.com www.visacentre.com
Reservation Direct
WHO THEY ARE AND WHAT THE CHALLENGE WAS....
Reservation Direct offer New Zealand travel services to clients worldwide.
They operate a busy call centre in Wellington, New Zealand.
Their challenge was to enable customers from around the world to call them without having to set up overseas offices. ITtelenet's International Phone Numbers allowed them to have local contact numbers on all major continents without paying exorbitant international toll charges. Customers phone for the price of a local call and Reservation Direct pay just a fixed monthly fee for their International Phone Numbers.
WHAT THEY SAY ABOUT US
"We are now a truly global call centre. We have calls coming in from Beijing to Johannesburg. "
Chris McKellar
Director
WHAT THEY USE
International Phone Numbers in Australia, Los Angeles, Beijing, Shanghai,
Hong Kong, Toronto, London, Singapore, Dublin, Johannesburg and Wellington.
Global PABX.
Nokia mobile phones.
Greatly discounted calling rates when calling worldwide.
WHAT THEY LIKED ABOUT ITtelenet.
- International Phone Numbers with a fixed monthly fee and no per minute charges
- The Global PABX allows them to answer calls anywhere worldwide - without international toll costs
- The Nokia mobile phones allow them to make free calls back to their office from any hotspot worldwide.
http://www.reservationdirect.net/index.html
Back to Top