Testimonials
Reservation Direct
WHO THEY ARE AND WHAT THE CHALLENGE WAS....
Reservation Direct offer New Zealand travel services to clients worldwide.
They operate a busy call centre in Wellington, New Zealand.
Their challenge was to enable customers from around the world to call them without having to set up overseas offices. ITtelenet's International Phone Numbers allowed them to have local contact numbers on all major continents without paying exorbitant international toll charges. Customers phone for the price of a local call and Reservation Direct pay just a fixed monthly fee for their International Phone Numbers.
WHAT THEY SAY ABOUT US
"We are now a truly global call centre. We have calls coming in from Beijing to Johannesburg. We have got greater coverage, decreased costs and increased revenues."
Chris McKellar
Director
WHAT THEY USE
International Phone Numbers in Australia, Los Angeles, Beijing, Shanghai,
Hong Kong, Toronto, London, Singapore, Dublin, Johannesburg and Wellington.
Global PABX.
Nokia mobile phones.
Greatly discounted calling rates when calling worldwide.
WHAT THEY LIKED ABOUT ITtelenet.
- International Phone Numbers with a fixed monthly fee and no per minute charges
- The Global PABX allows them to answer calls anywhere worldwide – without international toll costs
- The Nokia mobile phones allow them to make free calls back to their office from any hotspot worldwide.
http://www.reservationdirect.net/index.html
Back to TopSafe Secure
WHO THEY ARE AND WHAT THE CHALLENGE WAS....
Safe Secure are a well-established security firm with a busy head office in Christchurch, New Zealand. Their Technical Manager is based in their office on the Gold Coast but the staff in New Zealand can just pick up the phone and call them as if they were in the next room. And best of all, no one's paying exorbitant toll charges. In fact, the calls between the offices are free.
WHAT THEY SAY ABOUT US
"Our operation couldn't run as smoothly without the telecommunications services we receive from ITtelenet. We've got greater efficiency and lower costs!"
Gilbert Trott
Director
WHAT THEY USE
IP Phones in Christchurch & Brisbane.
Free calls from Christchurch to Brisbane.
Greatly discounted calling rates when calling New Zealand and Australian
phone numbers.
WHAT THEY LIKED ABOUT ITTELENET
- Our services mean they enjoy free calls between Brisbane and Christchurch
- More than 10 phones are used every day to help save thousands of dollars and add greater convenience.
- The Brisbane team can call anywhere else in Christchurch for just a few cents a minute.
Cre8 Australia
WHO THEY ARE AND WHAT THE CHALLENGE WAS....
Cre8 Australia offers nationally accredited training, employment industry support services and neuro-linguistic programming services. Cre8 recently launched a large marketing campaign in New Zealand.
Their challenge was to answer hundreds of calls from New Zealand in their Melbourne call centre - without ending up with an astronomical international phone bill. ITtelenet's international phone numbers and call forwarding services gave Cre8 an Auckland phone number with 6 lines that is answered by their Melbourne call centre for just a few cents per minute.
WHAT THEY SAY ABOUT US
"We were greatly relieved to come across ITtelenet's international call forwarding services. We have processed over 1000 calls so far from New Zealand and it has only cost us a few hundred dollars. I am already referring business on to them!
Myriam Borg
Managing Director
WHAT THEY USE
International phone number in Auckland
Call forwarding to call centre in Melbourne.
WHAT THEY LIKED ABOUT ITtelenet
- Ability to offer a local number in New Zealand that we could land our 800 number on
- Ability to be set up within 48 hours
- Ability to have the calls answered in Melbourne for just a few cents per minute.
Thai Ginger
WHO THEY ARE AND WHAT THE CHALLENGE WAS....
Thai Ginger operates a premiere quality Thai food restaurant & takeaway in Brisbane, Australia. They wanted a phone system which enhanced their professional image and insured calls could be answered in a timely manner.
ITtelenet provided Thai Ginger a PABX system with a professional auto-attendant that greets callers, directs them to the takeaway or restaurant, and then queues calls until a staff member is available.
WHAT THEY SAY ABOUT US
"Our PABX system allows us to have our phone answered immediately, greeting callers with a friendly, professional message. It ensures our phone never goes unanswered and that bookings can be taken as quickly as possible. The ITtelenet services have really benefited our business."
Michael Tanner
Owner
WHAT THEY USE
Global PABX with auto-attendant, multiple handsets, ring groups, call queuing, diversion to mobile and after hours scheduling.
Wireless handsets.
WHAT THEY LIKED ABOUT ITTELENET
- Ability for PABX to answer calls immediately and put customers on hold until staff are available
- Customers can be directed to the owners mobile at the press of a PABX option
- Wireless option enables phones to be located anywhere in the restaurant.